I am reminded of a similar incident.
It was 27th of June, 2002 (yeah, such was the shock that I still remember the date). Despite having all the required documents, I had to literally run from pillar to post to get my emergency passport to be able to take GRE the next day. No one was even ready to listen to me even though there wasn’t any paper-work missing. I was a poor student then..and pleaded helplessly. No one even glanced at me. Finally, after 8 hours of running around when I lost my temper at the Chief Passport Officer (CPO) she asked her assistant, yadavji, to ‘help’ me. And this guy calls me in his private chamber and shamelessly says “thoda sa kharcha paani kijiyega tab na hoga”.. and I was like “i have all the documents and i am just a student. mere paas paisa nahi hai utna”. He goes: “sabji mandi samajh rakhe hain kya?”
I had never felt more helpless in life before. My misery was exploited to the fullest and I couldn’t do anything. I couldn’t even complain against the harassment as everyone from top to bottom was corrupt. Atrocious.
This is not a problem with the people in power—it is problem with power. Give people power over others, and they are likely to exploit it. Give government servants discretion, and they will use it for their self-interest. That’s human. The solution is to a) make sure that there is a limit to the amount of power any individual has and b) there are safeguards against the misuse of power.
Too often, we forget that our government should serve us, not rule us.
This doesn’t just apply to government, of course. My passport expires next month, and to renew it I need a document from my housing society stating that I live there. The old fogies who man the society office, retired people who otherwise probably get no bhav, are giving me a tough time, demanding all kinds of paperwork that has no relevance to my residence here. I have no choice but to comply. The cost of fighting the system is greater than the cost of just giving in. So it goes.