This is the 27th installment of Viewfinder, my weekly column for Yahoo! India, and was published on November 4.
It’s absolutely freaky, the shit that happens in the USA. A few days ago, my friend (and renowned former blogger) Manish Vij lodged the following complaint online about a traffic signal (reproduced with permission; I’ve changed road and city names):
“The traffic signal on [AB-CD] Rd. at [XY] Dr. needs to be adjusted for traffic at night. The last five nights, the signal for through traffic on [AB-CD] has been red for up to 2 minutes when I’ve hit the signal between 1 and 4 am. It’s especially odd because [XY] is a small street which T intersections into [AB-CD], and even during the day rarely has more than a handful of cars turning left onto [AB-CD].”
Within two hours—yes, two hours—he got the following reply in his email inbox:
The signalized intersection at [AB-CD] Rd. and [XY] Dr. is on a recall timing because of the recent construction of the new ramps some of the traffic detector loops have been cut. We have scheduled them to be replaced soon after the ramps at the intersection are all complete.
[Name here], P.E.
City of [AB] – Public Works”
In other words, he made a complaint to the local government, as a common citizen, without going through any contacts or other such loops, and actually got a reply the same day. That’s just crazy. Can you imagine that happening in, say, Mumbai? If a local traffic signal is malfunctioning, or neighbourhood garbage isn’t being cleared as regularly as it should, or the road outside my house is full of potholes, I wouldn’t have the slightest clue about where to go to complain. And if I did know where to go, I wouldn’t bother wasting my time for something that is merely a minor irritant for me, because I know that my government does not consider itself accountable to me. And there is not a damn thing I can do about it.
(On a tangent, if I did complain about potholed roads, I would be laughed out of whichever decrepit government building I lodged my complaint in. Everyone knows why Indian roads have potholes: so that they can be repaired, which means more commissions and kickbacks for everyone concerned. The government servants who look after our roads are incentivised, in a system where corruption is the norm, to build (or repair) roads badly so that they need to be repaired again soon. Rinse and repeat. For the common man, the roads are the point; for our government, the potholes are the point. The roads are merely the means to an end: the destination is the potholes.
Okay, end of bizarre parenthetical roads rant.)
What causes local governance to be so inept here when compared to the US? Well, firstly, it’s the incentives within our system of government. Our government is top-down and centralized. For example, it’s Sonia Gandhi in Delhi who will decide who becomes chief minister of Maharashtra, not local party workers driven by local concerns, and accountable directly to us. In an ideal system, government would be local at its core, like the Panchayati Raj kind of model, where we elect our local officials based on our immediate concerns, and their incentives are aligned towards servings us well—a sentiment that then travels upwards. But, as I wrote in an earlier column, ‘Politics and Inheritance’ there’s no inner-party democracy in India, and no local accountability (though tools like the RTI are a big step forward.) Our parties are effectively competing mafias. Consider the recent Adarsh Society scam, where a chief minister was found to have dubious dealings, and the party is still hunting around for a clean replacement. Well, here’s stating the obvious: There isn’t one. Politics in India is inherently dirty business, and you can’t rise to the top here without playing by the rules of that game.
The biggest cause for the state of governance in India, though, is our own attitudes. After I wrote in my last column that our governments believe they exist to rule the people, not serve them, my friend Vinay Suchede wrote in to elaborate: “Something that has irked me is the media itself uses phrases such as ‘Cong rule, BJP rule, Cong-ruled state, BJP-ruled state etc’. It promotes the notion that we are subjects and that we are ruled.” That’s a good observation, and illustrates that despite our managing to be rid of the British empire in 1947, we’re still not quite independent. We still have rulers, we still have royalty, and as long as we do, we will have potholes on our roads, garbage on our streets, and problematic traffic lights. And those are the least of our problems.