Anant Rangaswami tweets:
We need an 'Uber' moment in governance, when the govt is instantly more efficient, responsive and proactive and users are delighted.
— Anant Rangaswami (@AnantRangaswami) November 30, 2015
I love Uber, as much for what it is as what it represents. But here’s the thing: Uber functions because its marketplace is competitive. When it comes to most of the services the government provides, though, the government has a monopoly. The greatest incentive for any organisation to function well comes from competition, and the need to excel in order to survive. In areas that the government has a monopoly, I predict, it will fail—as indeed ours has for 68 years. You cannot change the level of service until you change the incentives.